第十五届全国旅游院校服务技能（饭店服务）大赛英语口语测试题库一、客房服务1.词汇题号1中文术语门禁系统酸性清洗剂电源转换插座空调英文术语Access Control Systemacid-based cleaneradapter /adaptorair conditioningalarm buttonalarm clock2345警报按钮闹钟67服务设施/用品烟灰amenity8ash9烟缸，烟灰盅智能窗帘系统自动清扫机器人自动窗帘儿童看护员行李架ash urn /ashtrayautomated curtain systemautomatic cleaning robotautomatic curtainsbaby sitter1011121314151617181920212223242526272829baggage / luggage rackbasin水（台）盆沐浴露bath gel/lotionbath mat地巾浴袍bath robe浴毯，浴用垫脚巾香皂bath rugbath soap浴巾bath towel浴盆（缸）浴室bath tubbathroom浴室客用品沙滩浴巾床上布草铺床bathroom supplybeach towelbed linenbed making褥子，垫被床架bed padbed stock1 3031323334353637383940414243444546474849505152535455565758596061626364656667686970床头灯床罩bedside lampbedspread毛毯，毯子百叶窗女士衬衫写字台防盗自动警铃纽扣blanketblindblousebureau deskburglar alarmbutton地毯carpet警告caution天花（板）中央控制系统频道ceilingcentral control systemchannel走客房香烟check-out roomcigarette烟蒂cigarette bud/burncleaning chemicalscleaning clothcloset化学清洁剂清洁抹布壁橱云平台外套，上衣衣架cloud platformcoatcoat (clothes) hangercoffee makercolor-fast咖啡机不褪色的掉色的梳子color-runcomb补偿，赔偿走廊compensatecorridor礼貌的婴儿床窗帘courteouscrib /baby bed /baby cotcurtain损坏，损伤湿布damagedamp clothdeadbolt锁钮清扫deep /thorough cleaningdeliver laundrydeparture roomdeposit送衣预离房存放，押金清洁剂拨号音残障客人detergentdial tonedisabled /handicapped guest2 7172打扰请勿打扰门把菜单（牌）门道，门廊水滴disturbDND=Do Not Disturbdoor knob menudoorway737475drip76干洗dry cleaningdust77抹灰78垃圾箱dustbin/garbage binduster79除尘器80羽绒被单羽绒被duvet sheetduvet/down quiltelectronic keyelevator/liftemergency contactemergency exit (door)equipment8182电子钥匙电梯8384紧急联系方式安全门8586设备87逃生图evacuation planexec. (executive) floorexpress laundry serviceextra bed88行政楼层快洗服务加床899091额外枕头/毯子人脸识别面巾extra pillow/blanketface recognitionface towel/clothfacial tissuefade929394面巾纸95褪色96龙头faucet/tap97羽绒枕头火警，防火警报器消防通道急救箱feather pillowfire alarm9899fire exit100101102103104105106107108109110111first aid kit平面图floor plan冲洗flush乳胶枕头折叠foam pillowfold冰箱fridge垃圾garbage抓杆grab bar/railguest needshairdryer客人需求吹风机扶手，手抓杆方（手）巾hand railhand towel3 112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146方便残障人士的/无障碍的高清液晶电视床头板handicap friendlyHD LCD TVheadboard客房服务通暖空调冰桶housekeepingHVACice bucket身份验证赔偿identification verificationindemnity内线（房内）电话室内保险箱熨衣板和熨斗夹克衫in-house callin-room safeironing board and ironjacket按摩浴缸无钥匙进出台（油）灯待洗衣服，洗衣房洗衣袋Jacuzzikeyless entry and exitlamplaundrylaundry baglaundry form / listlaundry servicelight bulb洗衣单洗衣服务灯泡布草linen本地（埠）电话锁local calllock失物招领处维修部Lost and Foundmaintenance departmentmaintenance servicemake up roomsman-made fibermattress维修服务整理房间人造纤维床垫褥子，垫被床垫套mattress padmattress protectormend/sew缝补小冰箱/小酒吧监控minibarmonitor用拖把拖，擦拭马克杯，口杯（带把柄的圆形）mopmug147148149150151多媒体娱乐床头柜multimedia entertainmentnightstand便条本notepad通告notice4 152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192发生故障暂停服务个性化服务枕头OOO(Out of Order)OOS（Out of Service)personalized servicepillow枕套pillow case枕巾pillow cover /slippillow shakerplug枕芯插头电源板power bar / strippublic area (PA)quilt公共区域被子被套quilt cover收音机闹钟刮须刀radio and alarm clockrazor遥控器remote controlroll-away bedroom card折叠床门卡房间清洁房间设备控制客房送餐服务寄存保险箱安全保障当日洗衣服务服务指南针线包room cleaningroom device controlroom servicesafe deposit box/lockersafety assurancesame day laundry serviceservice guidesewing kit洗发液shampoo床单sheet擦鞋套shoe shine mittenshoe shine spongeshoeshine擦鞋海绵擦鞋服务短裤shorts淋浴shower浴帽shower cap浴帘shower curtainshower headsignage淋浴莲蓬头/花洒指示牌面（台）盆台面sinksink counterslippers拖鞋智能空调智能照明smart air conditionersmart lighting5 193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233智能门锁智能镜子智能客房设备智能音箱智能电视智能洗衣烟雾传感器肥皂smart locksmart mirrorsmart room devicesmart speakersmart TVsmart washingsmoke sensorsoap皂碟soap dish插座socket沙发sofa污（换洗）布草换洗衣物袋文具soiled linensoiled linen bagstationeryswab棉花棒（签）毛衣，羊毛衫打扫sweatersweep开关switch泡茶用具电话听筒行窃，偷窃的事例或行为瓷砖，地砖马桶，厕所，卫生间马桶池tea makertelephone receiverthefttiletoilettoilet bowltoilet papertoilet roll卫生纸筒纸浴室用品洗漱用品更换牙刷toiletriestoiletries replacementtoothbrushtoothpastetouchscreen paneltowel牙膏触摸屏毛巾变压器transformertray托盘熨裤机trouser presstub浴缸开夜床（做晚床）服务真空吸尘器吸尘器turn down servicevacuumvacuum cleanervalet servicevaluables洗熨烫服务/泊车服务贵重物品6 234235236237238239240241（带镜子的）梳妆台视频会议语音指令电压，伏特数衣柜vanityvideo conferencingvoice commandvoltagewardrobe轮椅wheelchair无线音响无线上网wireless audiowireless internet access2.句子翻译题号题目参考答案对不起，我不是有意要打扰您。
我过 I’m sorry, but I didn’t mean to disturb you. Ican come back later.您要换床单而不用换毛巾？这没问 Change the bed but don’t change the towels?123一会再来No problem.Good afternoon. Do you need anything else forthe room?下午好您的房间还需要些什么吗？Is there anything else I can do for you?Perhaps you have some laundry I can take tobe cleaned.您还需要些什么？或许我可以帮您把换洗衣服拿去洗一下45I’m very sorry for your inconvenience, Mr.海克先生，很抱歉我来给酒店维修工程师打个电话Hayek.Pleaseallowmetocallourmaintenance engineer.I’ll send someone up right away and have itcleaned again.6789我立刻派人上楼来再打扫一遍。
先生，我马上给您拿一些干净毛巾到 I’ll bring up more towels to your room rightaway, sir.吸尘器可能会有点吵，会不会打扰您 The vacuum cleaner may be a little noisy. Isthat alright?普特南先生，晚上好！我现在可以为 Good evening, Mr. Patten. May I do the您房间呢？您开夜床吗？turn-down service now?The room has extra wide doorways andcorridors, with extra space around the furniturein the room.房间有加宽的门廊和走道，而且家具之间预留了更多的空间10对这个问题我觉得非常抱歉，让我来 Let me have a look at it. Our apologies for the1112检查一下problem.快洗服务需要两个小时，但是价格更 The express laundry service will take two贵一些。
hours and will cost more.我来给您送洗好的衣服我把衬衫挂 I am here to return your clothes. I will hang the在您的衣橱衣架上吧shirts up on hangers in your closet.1314您的吹风机的电压看上去应该是220 It looks like your hair dryer is 220 volts, the伏特，和中国的电压一样same as in China.7 If you borrowed an adapter, please give it back如果您借一个转换插座，离店前一定要归还如果不归还，就会发生费用 when you leave. If not, there will be a chargefor it.15我理解，但是这恐怕不行这项服务 I see, but I'm afraid that's not possible. That1617是不符合酒店规定的service is against our hotel’s regulations.您需要我什么时间回来帮您打扫房 What time would you like me to come back toclean your room?间呢？女士，没问题。
我们总会按照您的要 Certainly, madam. We can always clean your求提早收拾房间有什么需求尽管告 room(s) earlier on your request. Just let us18诉我们know what you need.不客气先生，夫人，晚安，祝你们 You're welcome. Good night, madam, sir, anddo have a very pleasant evening!很高兴听到您在我们这住得很开心 I'm glad you enjoyed your stay here. Please1920晚上过得开心希望很快再能见到您come again soon.You can adjust the lighting, temperature, andeven the curtains in their rooms using thesmart control panel or mobile app.您可以使用智能控制面板或移动应用程序调节房内灯光、温度和窗帘。
2122通过语音命令，您可以在无需物理接 With voice commands, you can control their触任何按钮的情况下控制房间内的 room's smart devices without needing to智能设备physically touch any buttons.The smart room system integrates with variousdevices, such as lights, air conditioning, andentertainment systems, providing a seamlesscontrol experience.智能客房系统与各种设备（如灯光、空调和娱乐系统）集成，提供无缝的控制体验23我们为每个房间都配备了视频会议 We've provided the necessary equipment for所需的设备，包括高清摄像头和麦克 video conferencing in each room, including an2425风。
HD camera and microphone.您可以在应用程序中申请加急服务 You can request express service in the app.但请注意，加急服务可能会产生额外 However, please note that express service may的费用incur additional fees.8 3.应景服务题号题干参考答案Attendant: Good morning. Do you need anythingfor the room?The room attendant is servicing a Guest: Yes, I need more bath towels.guest’s room. The attendant: 1) Attendant: Bath towels. Do you want two?greets the guest and offers to help; Guest: Yes, that’s fine.2) repeats what the guest wants and Attendant: Here you are.asks how many; 3) gives the Guest: Thank you.1towels; 4) asks about extra service; Attendant: Is there anything else you need?5) introduces his or her own name Guest: No, that’s great.and leaves with good wishes.Attendant: My name is Gina. Please let me know ifthere is anything else you need. Have a goodafternoon！Attendant: Housekeeping. May I come in?Guest: Yes.The room attendant knocks at thedoor of the guest room. He or she:1) asks to enter the room; 2) sayssorry for not intending to disturband agrees to do the servicing later;3) repeats the guest’s requests.Attendant: I’m sorry. I didn’t mean to disturb you. Ican come back later.2Guest: Just a minute. When you clean the room,would you mind changing the bed, but not thetowels?Attendant: Change the bed but don’t change thetowels? No problem. I’ll come back later.Attendant: Good afternoon. Do you need anythingfor the room?The room attendant is servicing aguest’s room. The attendant: 1)greets the guest and offers to help;2) tells the guest where the hairdryer is placed; 3) repeats theguest’s requests and agrees to bringthem in quickly.Guest: Yes, I need a hair dryer.Attendant: It should be on the wall in the bathroom.Guest: Yes, please. Could I get a couple of moretowels and another blanket?3Attendant: Yes, madam, more towels and oneblanket. We will get them to you right away.9 Attendant: Housekeeping. May I come in, madam?Guest: Yes, thanks for coming so quickly.The room attendant knocks at the Attendant: Certainly, madam. How can I help you?door in response to a guest’s Guest: I'd like some fresh towels in the suite when Irequest for the turn-down service. get back this evening.She or he: 1) enters the room Attendant: I’ll get them immediately. Would youpolitely; 2) offers help; 3) agrees to like me to also change the bed sheets?do as requested and offers bed sheet Guest: Yes, that would be nice. Could you also turnchanging service; 4) offers to help down the covers?456with laundry service.Attendant: Is there anything else I can do for you?Perhaps you have some laundry I can take to becleaned.Attendant: Housekeeping. May I come in?The room attendant knocks at the Guest: Come in, please.door in response to a guest’s Attendant: Good evening, Mr. Patten. May I do therequest for the turn-down service. turn-down service?She or he: 1) enters the room Guest: Sure. Please go ahead. I don’t like thesepolitely; 2) offers to turn down the foam pillows very much.room; 3) agrees to change the foam Attendant: No problem. I will change them forpillows for more comfortable ones; more comfortable ones.4) offers to do other turn down Guest: Thank you. I appreciate that.services.Attendant: Shall I draw the curtains for you?Guest: Yes, please. I didn’t realize it is so late.Guest: I don’t like these foam pillows very much.Attendant: No problem. I will change them forThe room attendant is turning down feather pillows for you.a guest room. She or he: 1) agrees Guest: Thank you. I appreciate that.to change the foam pillows for Attendant: Shall I draw the curtains for you?more comfortable ones; 2) offers to Guest: Yes, please. I thought I might go down toclose the window curtains; 3) one of your restaurants. Which restaurant do yourecommendsarestaurant;4) recommend?responds to the guest’s “thank-you” Attendant: The Chinese restaurant on the secondand leaves politely.floor is very good.Guest: Oh, great. Thank you.Attendant: You are very welcome. Goodbye.10 Attendant: Nice to meet you, Ms. Smith. I am goingto show you the handicapped facilities in this room.The room attendant explains to Ms. Guest: Thank you.the Attendant: First, the room has extra wide doorwaysSmiththefacilitiesforhandicapped. She or he: 1) says his and corridors, with extra space around the furniturepurpose; 2) explains the facilities in the room.789for the handicapped (the door, the Guest: Can someone in a wheelchair move aroundfurniture); 3) explains the specially easily?designed door handles; 4) explains Attendant: That’s right. Also the door handles arethe specially designed facilities by low so they are easy to reach.the bed.Guest: That is a good idea.Attendant: Over here, by the bed, there are stiffhandles.Attendant: Good afternoon, Ms. Wang. Youreported a problem?Guest: Yes, that’s right. My shower is running hotand cold.The room attendant is called to Ms.Wang’s room. She or he: 1) greetsand asks about the problem; 2)makes apologies and promises tosolve the problem; 3) asks aboutextra requests; 4) agrees to meet therequest and leaves politely.Attendant: Our apologies for the problem. I willhave someone to repair the shower.Guest: Thank you.Attendant: Is there anything else I can do?Guest: I need a new light bulb for the desk lamp.inthe bedroom.Attendant: I will change it for a new one. Have agood day. I will come back shortly.Attendant: Good afternoon, Ms. Lee. I am here tocollect your laundry.Guest: Yes, that’s right. Come in.The laundry attendant gets laundryfrom Ms. Lee’s room. He or she: 1)greets and asks about the laundry; 2)asks about how many pieces oflaundry; 3) offers to fill out thelaundry list; 4) explains the expresslaundry service policy.Attendant: How many items do you have for washing?Guest: Well, I have this skirt suit that needs to bedry-cleaned.Attendant: Let me fill out the laundry list for you.Guest: Oh, thank you. I forgot to do that. Can I getthis done by express service?Attendant: The express service will take two hoursand will cost more. Is that OK?Guest: Yes, that’s fine. Thank you.11 Attendant: Good afternoon, Mrs. Smith.Guest: Hello. I need to borrow an adapter.Attendant: An electrical adapter, certainly.Guest: I want to plug in my hair dryer.Attendant: Do you know what voltage it uses?Guest: No. Is that important?The room attendant is called to Mrs.Brown’s room. She or he: 1) greetsthe guest; 2) repeats the guest’srequest (for example, borrowing anadapter) and agrees to do as told; 3)10asksaboutthevoltageoftheAttendant: Electronics may need a transformer if thevoltage is different. Is it from the USA or fromEurope? The USA is 110 volts, and Europe is 220volts.hairdryer; 4) explains the reason forneeding a transformer and tells aboutthe voltages in the USA and Europe.Guest: Hello, could you introduce the smart roomcontrol system facilities at your hotel?Front Desk: Certainly. Our hotel's smart roomcontrol system is very advanced, and brings you amore convenient, comfortable, and personalizedstay.Theguestinquiresaboutthefunctions of the hotel's smart roomcontrol system(智能客房控制系统 ).The front desk: 1)says that the systemGuest: What specific functions does it have?Front Desk: Firstly, you can control lighting, airconditioning, curtains, and other devices throughthe smart control panel in the room or via a mobileapp.isadvanced,comfortableandpersonalized; 2) says that the guestscan control the room through thesmart control panel in the room or viaa mobile app; 3) introduces the smartcurtain system; 4) mentions other11Guest: Can the curtains also be controlled?Front Desk: Yes, our smart curtain system can beopened, closed, and adjusted via the control panelor app.functions:smartdoorlocks,environmental monitoring, and alarmfunctions.Guest: That sounds very convenient. Are there anyother functions?Front Desk: Of course, our smart room controlsystemalsoincludessmartdoorlocks,environmental monitoring, and alarm functions.Attendant: Mrs. Green. How may I help you?Guest: I’d like to know if you could find me ababysitter to take care of my little son.Attendant: Yes, our specially trained staff can offerchild care service.The room attendant is called toMrs. Green’s room. She or he: 1)greets the guest and offers help; 2)says something about the hotel’schild care service and trained staff;3) asks about the child’s age andexplains why; 4) tells the guestabout the babysitting price (with aminimum of four hours).Guest: That’s good.12Attendant: But we don’t take care of children under18 months old. May I know how old your son is,madam?Guest: His second birthday is only a week away.Attendant: We charge CNY 40 yuan for the serviceby the hour, for a minimum of four.12 Attendant: We charge CNY 40 yuan for the serviceby the hour, for a minimum of four hours.Guest: Quite reasonable.The room attendant is called toMrs. Green’s room to book thebabysitting service. She or he: 1)tells the guest the babysitting price(with a minimum of four hours); 2)asks about the time; 3) repeats thetotal hours of the service and asksabout the guest’s room number; 4)leaves politely.Attendant: For how many hours do you need theservice?Guest: Well, I’ll have to leave at 5:30 p.m. andwon’t return until midnight.13Attendant: OK, that’ll be about 6 hours. Your roomnumber, madam?Guest: 1206, the name is Mrs. Green. Thank youfor your help.Attendant: We are always at your service.The room attendant knocks at the Attendant: Housekeeping. May I come in?door of a guest room to do the Guest: Yes, please.turn-down service. She or he: 1) Attendant: Good evening. May I do the turn-downasks to enter the room; 2) greets the service for you now?guestsandofferstodothe Guest: What do you mean by that?turn-down service; 3) explains the Attendant: For the turn-down service, I’ll take awayturn-down service (four things to the bed coverlet and fold up the corner of thedo: bed coverlet, corner of the blanket. Besides, I’ll draw the curtains and turn onblanket, c。
